Frequently Asked Questions
No — Note Genie is built on zero data retention. Content is processed and then discarded.
The underlying API is HIPAA-compliant and the app does not store PHI. Always follow your organization’s policies for de-identification and data handling.
Yes — paste in relevant details, generate the note, then paste back into your EMR. Works on desktop and mobile.
Clinical evaluations, SOAP progress notes, therapy notes, group notes, RN/BHT workflows, and more — over 17 CPT-aware options.
While not specifically designed to record entire sessions, it can be used this way. Keep an eye on whether it times out. The application was originally designed to take a short dictated portion from the provider and expand it into a full note. However, some providers have reported using it for the whole session. Because this is web-based, continual recording depends heavily on the stability of your computer system and browser.
We use Deepgram Nova-3 Medical, a model specifically trained on medical terminology. This feature can reliably handle entire sessions with a stable internet connection but we find best use dictating a 2-3 minute summary of the visit.
Due to the very high cost of this API, usage is billed at $0.009 per minute (roughly $10 for 20 hours). You can track your usage at the top of the page.
You can reach us anytime at
notegenieaiapp@gmail.com.
The $17/month standard plan uses the built-in browser Web Speech API to record audio. This works well for smaller snippets and quick dictations but depends heavily on your computer’s performance and does not always handle complex medical terminology accurately.
The Medical Grade Transcription plan uses the Deepgram Nova-3 Medical model, a commercial-grade engine trained specifically on medical language. It is more accurate with jargon, can handle longer dictations, and some providers even use it to capture entire sessions (though this was not its original intent).
Usage is billed separately at $0.009 per minute — roughly $10 for 20 hours of transcription — and your usage can be tracked directly at the top of the page.
The Medical Grade Transcription plan uses the Deepgram Nova-3 Medical model, a commercial-grade engine trained specifically on medical language. It is more accurate with jargon, can handle longer dictations, and some providers even use it to capture entire sessions (though this was not its original intent).
Usage is billed separately at $0.009 per minute — roughly $10 for 20 hours of transcription — and your usage can be tracked directly at the top of the page.
For the Medical Grade Transcription plan, your usage total is added directly to your invoice each billing cycle.
For the standard $17/month web-based plan, there is no additional charge since the dictation uses your browser’s native speech-to-text engine.
For the standard $17/month web-based plan, there is no additional charge since the dictation uses your browser’s native speech-to-text engine.
This is most likely due to your computer system or internet connection. Keep in mind that Note Genie was not originally designed to capture entire sessions, although some providers report success using it that way.
During testing and trials, we focused on shorter dictations of around 5–7 minutes rather than continuous 30–60 minute sessions. Performance can vary depending on your setup.
During testing and trials, we focused on shorter dictations of around 5–7 minutes rather than continuous 30–60 minute sessions. Performance can vary depending on your setup.